Monday, November 16, 2015

United announced that it will put an end to
its rebooking surcharge.
In a world where there's a new airline fee being added at
every corner—not to mention said fees are higher than ever—getting rid of
a surcharge is practically unheard of.
Despite the buzz such an act would
bring about, United quietly removed their rebooking fee that previously
required travelers to pay extra when they needed to change any information on
their original flight reservation.
As of the November 2nd, fliers will no
longer have to shell out $50 for changing their flight due to an "unplanned
event" (described as jury duty, illness, or death by the airline).
While the actual fee drop may have flown under the radar, United has very
vocally been working on its customer service focus.
We can only hope other
airlines will follow United's lead—there's nothing worse than pulling from
your vacation fund to spend even more on a plane ticket.
Erika Owen is the Audience Engagement Editor at Travel + Leisure. Follow
her on Twitter and Instagram at @erikaraeowen.
As of November 2nd, United Airlines dropped its rebooking fee
for any travelers needing to change their reservation due to an
"unplanned event." Read more here.

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