Friday, November 6, 2015

Last St.
Patrick's Day,
more than 1,194 lucky travelers found themselves with the option to book a
free (or close to free) flight to Beijing or Shanghai on American
Airlines.
The offer was the result of a computer glitch and only last about
five hours—plenty of time for word to fly across social media channels.
Of
the group who noticed the glitch, 589 were able to book immediately and the
other 605 were placed on a 24-hour hold.
Initially, the airline decided to honor the group who were able to solidify
their fare and cancelled the remaining holds.
The reasoning: since the
purchases were most likely prompted by social media posts, the reservations
were made in "bad faith, and not on the honest belief that a good deal was
available." The DOT requires that airlines honor fares that are placed on
hold, and eventually American Airlines gave in.
They only added one catch to
the unintended deal: those lucky China-bound travelers must make their trip in
the next year.
After all, who doesn't love an impromptu vacation? Erika
Owen is the Audience Engagement Editor at Travel + Leisure. Follow her on
Twitter and Instagram at @erikaraeowen.
Last March, a computer glitch opened up free flights to China
from American Airlines.
The airline has announced that they plan to honor the
tickets.
Read more here.

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